Yonyx is a technology company that specializes in providing interactive, decision-tree-driven guides for customer self-service and agent-based environments. Their platform allows organizations to create dynamically interactive guides aimed at troubleshooting, workflows, or complex processes in various operational areas such as customer service, tech support, and internal training. The goal of their system is to enhance the efficiency and consistency of service delivered, offering a structured pathway for problem-solving which leads to improved customer satisfaction and operational efficiencies.