The most valuable thing is that we can ask the question in the right place and at the right time: to match the user's action that we need. It is important that the survey interface looks very neat, user friendly and organic, because it is customised to the style of the site. And Yohe has a very cool team: competent, open and willing to share experience to help gather the most useful feedback.

In general, this is my first experience using such product. We used to believe that working with feedback is for the support team. Surprisingly, YoHe team are involved in the process, unlike other product teams we worked with (though in other areas). I enjoyes how fast you can install the product on the website. The team gives real tips on how to avoid negativity from users in the feedback, what passive and active feedback is, and so on. The process does not require a developers team. There is a version for both the app and the web platform. Easy API integration.

I had a great experience working with the YoHe team. Firstly, we took a pilot project to check if Yohe is a good fit. It took 3 stages: feedback collection, processing, and analysis. YoHe Team helped us at every stage of creating the surveys. Firstly, they learned about our goals, gave recommendations on how to achieve them. The customer success manager set up all surveys, all we had to do was confirm. Our CSM also set up a text analysis system, so all the feedback we gathered was classified. This was a new experience for us, and we liked it.