X18 Review Engine

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X18 Review Engine is a done-for-you review engine built for independent clinics — veterinary, dental, GP, cosmetic and podiatry practices that live or die by local search. Most clinic teams don't have time to chase reviews. X18 automates the whole loop: after each visit, the platform sends a personalised review request by SMS or email, timed and worded by the X18 AI Psychology Engine to reach clients at their happiest moment. Smart follow-ups lift response rates without nagging, every client gets asked, and private feedback capture gives unhappy clients a direct line to the practice — so issues get fixed offline while public reviews grow. Beyond reviews, X18 works your Google Business Profile like a specialist would: category tuning, competitor tracking, and weekly optimisation aimed at putting the clinic in the local top 3 on Google Maps — the position that wins the phone calls. Everything is managed for you. A dedicated account manager handles setup, connects your practice management system (ezyVet, Covetrus, Cliniko, Monday.com, Salesforce and 2,000+ other apps), and reports results through a live dashboard. X18 Agency is Australian-built and supports 941+ clinic owners across Australia, the United States, Canada, New Zealand, Singapore and Israel.