X18 Agency
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X18 Review Engine is a done-for-you review engine built for independent clinics — veterinary, dental, GP, cosmetic and podiatry practices that live or die by local search. Most clinic teams don't have time to chase reviews. X18 automates the whole loop: after each visit, the platform sends a personalised review request by SMS or email, timed and worded by the X18 AI Psychology Engine to reach clients at their happiest moment. Smart follow-ups lift response rates without nagging, every client gets asked, and private feedback capture gives unhappy clients a direct line to the practice — so issues get fixed offline while public reviews grow. Beyond reviews, X18 works your Google Business Profile like a specialist would: category tuning, competitor tracking, and weekly optimisation aimed at putting the clinic in the local top 3 on Google Maps — the position that wins the phone calls. Everything is managed for you. A dedicated account manager handles setup, connects your practice management system (ezyVet, Covetrus, Cliniko, Monday.com, Salesforce and 2,000+ other apps), and reports results through a live dashboard. X18 Agency is Australian-built and supports 941+ clinic owners across Australia, the United States, Canada, New Zealand, Singapore and Israel.
X18 Review Engine is reputation management and review automation software that generates customer feedback and improves local search visibility. The platform automates real-time review requests through AI-driven, psychology-based messaging that integrates with SMS and email channels. The software integrates with over 2,000 business applications, eliminating manual data transfer between systems. Weekly ranking signal adjustments and dedicated account management support ongoing optimization efforts. X18 Review Engine works to secure placement in the top three Google Maps results through consistent review generation and search visibility improvements.
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What is X18 Agency?
X18 Agency is a digital marketing firm that specializes in providing comprehensive marketing solutions, including branding, social media management, content creation, and search engine optimization. The agency focuses on helping businesses enhance their online presence and engage effectively with their target audiences. With a team of experienced professionals, X18 Agency aims to deliver tailored strategies that drive growth and improve overall marketing performance for its clients.