Wunderkind truly feels like an extension of our internal team. With a small CRM and retention group working in a fast-paced, pop culture-driven environment, we need to stay agile and adaptable in our planning. Wunderkind has proven to be an excellent partner in this setting, always showing understanding and flexibility, especially when we need to make last-minute changes. Our account partner and their team have taken the time to get to know our business and customer profiles, tailoring their recommendations accordingly. Each month, our account team manages tests and optimizations for us, continually building on their suggestions. They are also very open to our feedback, considering new test ideas and evaluating them against industry best practices. We rely on Wunderkind for onsite capture, email automations, and our SMS program, and we receive strong account support across all these areas—from reporting and troubleshooting to quick-turn design updates. The platform itself is user-friendly and intuitive for our team, no matter their experience level. I also want to mention that everyone I’ve interacted with at Wunderkind has been genuinely friendly and enthusiastic about strengthening and personalizing our partnership. We are very satisfied with Wunderkind and look forward to continuing our collaboration!

- Their support was good until it wasn't.

Wunderkind has been an impactful partner in driving incremental revenue through personalized triggered journeys. Their ability to identify anonymous traffic and convert it through well-timed email has meaningfully outperformed other expectations. Beyond performance, the team has been exceptional to work with - strategic, proactive, and solutions-oriented. They’ve made integration easy and continuously bring ideas to optimize our customer journey which is hugely appreciated.