WOW24-7
26 reviews
- 1 profiles
- 2 categories
Average star rating
4.9
Serving customers since
2016
WOW24-7 Reviews
MS
Marcelo S.
Reliable SLA Adherence and Consistently Fast First Responses
Their reliability around SLA adherence is probably the biggest highlight. They are very consistent in keeping first response times within target, which is critical for us. They also run frequent internal QA and provide regular updates, which shows they are actively managing quality and not just handling volume. Overall, they integrate well with our process and are easy to work with.
KF
Kaleigh F.
24/7 Coverage Elevates Remote Operations
I love that WOW24-7 offers 24/7 coverage and phone answering, which is great now that our company is mostly remote. They handle calls from different time zones while we are out of the office. The agents have constantly improved, and the management team addresses any issues promptly. I appreciate their willingness to help us and their agents succeed, including actions like removing agents when needed and promoting agents based on performance. WOW24-7 helped us implement Zendesk, and it works great for us.
SP
Seniha P.
Mitgründerin & CEO von ASSISTANTO GmbH | Bildung zugänglich machen unter Stärkung & Förderung der Individualität jedes Einzelnen | Bildungspartner für Schüler:innen, Schulen und Unternehmen | Systemische BeraterinHighly Professional Team with Clear Processes and a Friendly, Committed CEO
Highly professional, clear processes, competent, warm and understanding employees who are very committed to ensuring that the job is done, and a very, very emphatic, friendly and courteous CEO
About
What is WOW24-7?
WOW24-7 is a customer support outsourcing company that offers a range of services aimed at enhancing customer experiences for businesses of various sizes. The company specializes in providing 24/7 customer support solutions that include live chat support, email support, and phone support. Their offerings are designed to help organizations improve customer satisfaction and retention by delivering consistent and high-quality support. WOW24-7 caters to a diverse clientele, providing tailored services to meet the specific needs of industries such as e-commerce, SaaS, and tech startups.
Details
Year Founded
2016
Website
wow24-7.io