I like how easy it is to set up and train my AI agents. It integrates with Salesforce and Microsoft Teams, which is exactly what we needed. We compared it with Intercom and Zendesk, and we liked the pricing most since it was 50% cheaper. Performance-wise, we’re able to get 80% scores on the analytics reports. Support was helpful and quick to reply whenever we had questions. I also like the weekly reports sent to email, since I don’t have to log in just to monitor everything to micromanage the agents.

We've been using Wonderchat for about two years, and it has become an invaluable part of our customer support. From day one, our customers have appreciated the quality of its answers and are often pleasantly surprised by how helpful the chatbot is. As a result, the number of customers contacting our support team has dropped significantly. Wonderchat is easy to set up and maintain. One feature we especially value is the internal feedback loop, which not only helps improve the chatbot but also highlights gaps in our own knowledge base. This enables us to continuously improve both our documentation and the customer experience. The Wonderchat team is always quick to respond whenever we have questions. They actively listen to customer feedback and regularly implement improvements based on the suggestions we make from our day-to-day experience.

I like that we've been using Wonderchat for over 2 years now, and it keeps getting better, solving over 95% of all the support questions. I appreciate working closely with the Wonderchat team, noticing that our requirements are taken into account and improvements are made over and over again. I also enjoy making suggestions, like adding a talk to speak function, which they implemented. Setting up Wonderchat was quick, taking only a few minutes to start.