woku is a voice of the customer (VoC) platform for mid-sized and large companies in Latin America. Customers rate their experience from 1 to 5 stars and leave a written or voice comment in seconds, with no long surveys and no app to install.
Collect feedback over WhatsApp, email, web links, QR codes and in-app, and run NPS, CSAT and CES surveys, forms and multi-step flows from one place. woku's AI classifies every response by sentiment and actionability, flags at-risk customers, sends real-time alerts, opens support tickets in your helpdesk and groups recurring issues into action plans so teams close the loop.
Built in Chile, available in Spanish and English, with a public REST API, JavaScript and Python SDKs, and an MCP server so AI agents can work with your customer feedback. Integrations include Shopify, Zendesk, Pancake, Skydropx and Sperant. Self-serve plans with a free tier, plus corporate plans.
