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WebsiteAlive

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4 reviews
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Average star rating
4.0
Serving customers since
2004

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WebsiteAlive Reviews

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Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
06/08/2016
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Verified Current User
Review source: G2 invite
Incentivized Review

This software allows your clients to ask quick questions through a chat feature.

I like that you can place a pop-up button on any site that users could have questions about. We use it as a way to answer quick questions for students having technical issues. When someone starts a chat session, all users that are logged into the Alive chat will get an alert indicating an incoming chat. You also have the ability to transfer a current chat to another user logged into the site. You can also change the notification sound that comes through. Also, we have this pop-up button on several of our sites in case users are having log in problems. You can monitor how many people are on a particular site, and even see how long a certain user has been on that site. If they have been on the site for a while, you can initiate a chat session with them, and ask if they need any help.

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HQ Location:
Houston, US

Social

@websitealive

What is WebsiteAlive?

WebsiteAlive is a provider of online chat, customer service, and sales support software designed to help businesses connect in real-time with their website visitors. Through its platform, available at http://websitealive.com, WebsiteAlive offers a suite of customizable, real-time communication tools that include live chat, mobile messaging, and customizable chat and email integration solutions.The service aims to enhance customer engagement and improve conversational commerce by enabling companies to respond instantly to customer questions and concerns, thereby boosting online sales and customer satisfaction. WebsiteAlive’s solutions are flexible and scalable, suitable for a wide variety of industries including e-commerce, finance, healthcare, and education. This platform integrates with various web services and offers features such as visitor tracking, analytics, proactive chat invitations, and a secured chatting environment, making it a robust tool for businesses looking to improve their online interaction and support.

Details

Year Founded
2004