The customer support is amazing. I am a complete newbie at automation. Have played with Zapier and Make.com but it does take a while, even using ChatGPT/ Gemini etc to help... Viasocket's support has been head and shoulders above those older established businesses. They have an AI that searches their knowledge base and tries it's best to help and for most things it probably can, but there was a poing where I just got stuck and couldn't go further. That's the point where Shikhar from their support team jumped in and I got booked with an automation specialist. After a brief video call with a live human being (Rakshid, whose English is excellent) to understand what I'm looking for he asked if I wanted him to show me how to do it or if he can just go ahead and build it for me! Well, that blew my socks off. So he's in process of building the workflow for me and once completed, we'll work through it together so I actually get to understand how it works so I can do it myself. But Shikhar has already explained to me how I can get around the bot next time if my knowledge still isn't good enough and if the bot doesn't quite give me what I'm looking for - and how to get through to him directly. That makes for absolutely brilliant customer service which I've not gotten with any of the other automation businesses for my small business budget. Highly recommended.

In my quest to connect VideoAsk to WhatsApp, I explored several competing platforms. By the time I arrived at viaSocket, I had gone through my fair share of alternatives and had a strong reference point. viaSocket’s interface is perhaps one of the simplest, but that is exactly where it surprises you: behind the plain UI lies a powerful set of features. You get webhook triggers, conditional logic, direct WhatsApp Cloud API calls, and a reasonably capable AI assistant to help structure flows. For someone like me, who values functionality over bells and whistles, the trade-off is exceptional.

viaSocket strikes a great balance between simplicity and functionality. I like how quickly I can connect APIs and set up custom automations without having to dive into complex coding. The pricing is also very fair compared to other platforms, which makes it an excellent choice for startups and small businesses. The tool runs smoothly, and I’ve noticed workflows execute faster than