As a company we're shifting to an AI first selling methodology – using as much AI as we can, wherever we can. Ava is important tool for a subset of our sellers as we look to accelerate our sales cycles and empower AEs with product knowledge. We're not replacing our SC team, but we recognize that sellers need to level up and self-serve with technical, competitive, and strategic on-demand content. Those same sellers need to capture and communicate more details at a deeper level. Ava is helping us accelerate sales support, discovery, scoping, and value delivery. Our SCs are now more of a strategic resource, with our AEs using Ava to own conversations that they previously would have had to bring in additional SMEs to support. Downstream those same sellers are now having deeper, more impactful forecast conversations internally, with added depth from our Gong and Salesforce context, personalized for our business through our brand/product content. Ava was easy to set up, effortless to train, and was able to immediately make sense of our existing brand guidelines, product knowledge, and strategic/competitive narrative. Integration with Salesforce, Gong, and GSuite was a matter of minutes.

Vivun consistently blows me away with not only the way they think, but the speed at which they deliver features and requests. Vivun has changed the way we operate and think as an org. As it relates to Ava, ignore everything you think you know about Ai or Agents in general. They've literally changed the way an Ai can and should operate and I continue to discover new things that are possible. As an elevated training user, I get the opportunity to shape Ava's core memory for our org, and one of the most impressive things with this has been the fact that she evolves on her own without me having to tell her. She will proactively offer suggestions or changes to core instructions or things I've asked of her and they're good suggestions. She's definitely the assistant I never knew I wanted, but every single person we've rolled this out to eventually has this "aha" moment where across the board we all now say we can't live without her.

As a Sales Engineer, it allows us to understand where a prospects pain points are based on conversations AEs are having with the prospect. Ava is able to pick up news/events but also calls/emails which simplifies the process. It also allows us to be able to be brought up to speed. Along Ava helps post demo to understand what if there were any outstanding/pending action items required.