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VirtualLogger

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4 reviews
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Average star rating
4.1
Serving customers since
1996
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VirtualLogger Reviews

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Duane B.
DB
Duane B.
software developer
04/12/2016
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Verified Current User
Review source: G2 invite
Incentivized Review

VirtualLogger is used to remotely monitor users desktop pc and record their screen

We recently upgraded our call center and worked with VirtualLogger to ensure system compatibility, to monitor and record calls, as well as recording the screen of the worker and archiving that information if an event needs to be reviewed. VirtualLogger combines the tedious task of synchronizing a recorded call with what the user sees on their screen.

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Contact

Phone:
1.888.809.9549
HQ Location:
Chadds Ford, US

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What is VirtualLogger?

VirtualLogger provides innovative call recording and quality monitoring solutions designed for contact centers. Their services include real-time recording, analytics, and performance evaluation tools aimed at enhancing customer service interactions. Positioned as a cost-effective alternative to traditional hardware-based systems, VirtualLogger offers cloud-based solutions that eliminate the need for extensive capital investment and reduce operational costs. They help businesses of all sizes capture, store, and analyze customer interactions to improve quality assurance, compliance, and customer satisfaction. VirtualLogger's commitment to innovation and customer support ensures that they offer scalable solutions that adapt to the evolving needs of modern contact centers.

Details

Year Founded
1996