Staff are very engaged and helpful and they genuinely welcome feedback.

Doing hands on activities really helped learning. The scenarios moving from easy to hard really helped building my confidence.

I really like how Uptime Labs offers a unique experience with a large set of drills in a staged environment. It's amazing to be tested under conditions where systems are failing for a hypothetical company, and my team and I have to resolve the incident while keeping management satisfied. The challenges where all customers compete in the same drill truly simulate a stressful, real incident. The drills gradually increase in difficulty, letting me master the basics before tackling more challenging scenarios. After every drill, there's a coaching moment to help improve skills further. I appreciate how the facilitator takes time to ask thought-provoking questions and provides valuable tips, tricks, and honest feedback. It's great that Uptime Labs is continuously developing new drills with varied scenarios, adding fresh ones every few weeks with new interaction possibilities or actors.