Upheld is dispute protection for small businesses that sell online, whether you sell physical goods, courses, memberships, subscriptions or services. When a customer files a chargeback, the bank decides on the evidence you send and how well it answers the customer's claim. Most small sellers have a few days to work out what that means. Upheld does that work with them. Connect Stripe or Square, or enter a dispute by hand. Upheld reads the dispute's reason code, finds the evidence that fits your kind of business (tracking and delivery for goods; access logs, attendance and signed terms for digital products and services), and writes a response to the bank built only from your evidence. It also gives you an honest read on whether the case is worth fighting, including when accepting it is the better call. Nothing is sent without your approval. Pricing is flat, not a percentage of what you win back. Your first three drafts are free, and you can draft a response at upheld.tech without a card. Shopify connection is coming. Until then, Shopify sellers can enter their disputes by hand.