Before TurboTenant I used to get maintenance requests out of phone calls and into a system where I could track them. But it was not efficient. Now we use the maintenance portal of TurbotTenant. Tenants can log in and submit a request with photos and it automatically creates a ticket. No more playing phone tag trying to figure out what's wrong. The property managers get a notification and they can assign it to one of our maintenance staff. I also like the photo upload feature of Turbotenant where tenants can take a picture of the problem and attach it right there. Our maintenance guys love that because they know what tools to bring before they even show up. It saves so much time. The communication log is also helpful because we can see the whole history of a request. Who submitted it who worked on it what parts were ordered. It's all in one place

We had different property managers using different lease templates. Some were using PDFs some were using Word docs. There was no consistency and when you manage over a thousand homes that's a problem. We picked TurboTenant to solve the lease standardization problem. We needed everyone using the same documents with the same clauses and the same approval workflow. The document storage is another thing I appreciate. Before we had leases scattered across network drives email attachments and sometimes just on people's desktops. Now everything lives in the tenant profile.

I am in IT Support and When I started here about two years ago we had this ancient system where property managers would print lease agreements walk them to the tenant's apartment wait around and then bring the signed papers back to scan them. It was so inefficient. Our company started using TurboTenant to solve the lease management problem. I set up the accounts and did a quick team training and most people figured it out on their own. The template feature is a big win because we have standard leases for different building types and once they're set up nobody has to recreate them. I had one support interaction with TurboTenant when we had a weird sync issue with some documents not showing up. Their chat support was helpful and we got it sorted in about 20 minutes