Easy to use, very user-friendly, and recovers a lot. A must-have for any Amazon FBA seller!

Oh gosh we have been with Seller Investigators for years and they drove me nuts with how much they harassed me. Phone calls, emails, texts to get me to approve of shipments. I blocked their calls and they found new numbers to call. I didnt want to approve of every shipment as we do some refunds in house when we can manage, but they didnt understand that concept. We switched to Trueops and it has been just such a delight. For starters, they dont harass me. We get weekly emails for outstanding shipments, thats it. They are also quite thorough, I dont know how they do it but they were able to find thousands for us in shipments that were ALREADY refunded. They leave detailed notes on shipments they have issues with. They have an option as soon as you sign up to pick what level we want them on (immediatly file or delay filing in case we want to try), I am almost cried seeing that. The support has been top notch and I think domestic. So pleased

The platform is easy to use and provides clear instructions. We only need to provide the relevant document and they take it from there.