I first used the TrialWorks case management program in 1999 and, at the time, it was the most comprehensive program available in the area. Then, as now, I found the program to be user-friendly as the organized layout was quite similar to the set up of a physical case file. The program also makes tracking billable time and preparation of legal documents, correspondence, and other work product more efficient. As time has passed, the program has evolved as many law firms and courts have transitioned into paperless practice, and the product's availability as a mobile app expands on the user's access while away from the office desktops and laptops.

I like the number of tabs that can be included and customized. I like that I can file emails from Outlook directly to the program and file other documents to various tabs from FileIt. I like that I can send a note from TW to colleagues to follow up on action items. Creating templates for repeat use is really nice.

The ease of navigation from field to field as well as from tab to tab makes this an easy software on which to train inexperienced personnel. I also highly rank the technical support and customer service that accompanied this product, which we used many times.