The fact that helpmates can assist with FAQs and allow representatives to have more time with focusing on more trivial queries. I also like the fact that I can keep a track of reports and agent performance, especially for new staff. Labeling and closing conversations based on category and results is a great bonus.

Great onboarding experience from Charlotte, she really helped with any small detail and there are a lot of features to be explored in there, which are all explained very well. The chat feature is great as well, as this is being used more than with the previous system now. Overall this is a great and easy to use platform, with the most common integrations included, the support is quick to reply and very eager to help!

Love every touch point I have had with the team. Both Katharina and Tom have been so consistently helpful and quick to response. I have never felt like I could be asking too many questions. The tool itself has made my job so much easier. It's been exactly what we need.