Tools4Ever has offered amazing support from the start. We had a large migration project to upgrade to NIMs, and the way it was handled was great! There was tracking for each area, and the people assigned to the project were incredibly knowledgeable. After the completion of the project, we were able to discuss what went well, what didn't, and our opinion on how it could be better. I really like how Tools4Ever is always looking to us clients to see how they can do things better in the future, allowing themselves to learn from mistakes and utilize constructive criticism. They also have a forum to request new features! Our setup is running smoothly, and we are always looking to NIM to see how it could help improve and automate current manual processes. They have plenty of documentation, and I learned a lot just by being the point person for the migration project. They equipped me to learn so I can create apps and processes on my own, but support is always ready to step in and help. As far as performance, it meets all our requirements since we control the configuration for how often a process runs. Feeding NIMs data from our HR data to then manipulate user accounts or send out to another vendor is seamless. Onboarding employees is pretty amazing with all the features available, perfect for any organization looking to simplify and modernize processes for efficiency and speed. I just learned about their newest AI chatbot, which is filled with all the documentation they have available for developing new automations and processes. I saw a sample and can't wait to use it to complete a few projects.

I’d say the override flags are really useful, especially being able to choose exactly what to override. I also like that you can add a date to remove the override once it’s no longer needed.

There’s not one thing i don’t like about NIM, they have polished their products seamlessly and make it easy to use.