The best part of GLPI is Help desk ticket system and Inventory part which I have implemented in 3 Bechtel Projects (Albania Motorway Project, New Doha Airport , Gabon Infrastructure Projects) and at the Municipality of Tirana . As IT Infrastructure Lead it help me and my teams that I have worked with to automate the process based on ITIL as well to adapt GLPI on company requirements. Implementing Ticket System we solved a problem with calls and managing the problems by having details reports about requests and incidents. Before GLPI we had a dedicated person full time to receive calls. Inventory systems about Computers, Monitors, devices, printers helped to have real time inventory as well who is using what which before GLPI was very hard and time consuming to the teams. Linking hardware with contracts is very helpful as we can identify when warranty expired, as well for Licenses. Into Projects, very helpful. I have managed to implementing to our team and very good tool to oversea the project till to completion.

Very easy to use, Geared toward software development

incident management to project monitoring and hardware control of our network.