The team are fantastic, knowledgeable, and always quick to reply to any questions. They really stay on top of everything, and their portal has made it so much easier to access business analytics. The returns side has saved us so much time and money, but is still wonderfully simple for customers to use. The integration and implementation for both the cross-border solution and the returns portal was so easy and quick, and we love that nothing is blocked off/ hidden from us, as we experienced with other providers before. We're in the process of moving to their upgraded returns portal and the new features make things even better. One of the great things about Swap is that they're always improving their offering. Our account manager Lara is an absolute star and is always on top of everything. We're informed of any and all changes and developments around the world that might impact our business and Swap always has a solution ready. I would recommend them to any business.

I like how easy it is to track an order, see all the necessary information and process refunds/exchanges with one click of a button.

We've been able to centralise our return information and data. Iron out our return process and ensure this is uniform and everything can be tracked. Its a clear and easy system to use day to day to track and process our returns. Its helped to reduce workload across our customer service returns team and completely automate some refund requests and partially automate other refund requests and exchanges. We've integrated it with Shopify and our back end system and will continue to work with Swap to improve on the integrations. We can pull data on customer comments, repeat issues and problem items alongside the main return reasons and how many returns reflect as refunds per exchanges. We use this data across the entire company to find issues within our workshop, shipping and suppliers. It supports our sales team and we've been able to trigger tickets for high value returns so we can intervene while in transit and try to retain.