The free support that are always very fast to answer and help out!

It is absolutely essential to first define the needs. Whether you are looking for a pure CRM system or a tool for stakeholder and contract management, SO is definitely recommended. The simplicity and scope of possibilities are truly a great advantage of SO. As a pure contract management tool, there are other alternatives that are more focused on this than SO, but by combining communication, documentation and contracts, SO is an extremely useful tool. SO has given Flytoget significant added value, both as a CRM system and as a tool for stakeholder and contract management.

It brings together all customer-related information in one place. It gives a clear and structured overview of customer interactions. We use the Requests module extensively, and one of the biggest advantages is how all communication—emails, internal notes, and status updates—is automatically linked to each case. This gives a complete history in one view, which saves a significant amount of time compared to searching through inboxes or separate systems.