Sturdy.ai has been instrumental in transforming how we interact with our clients and manage our operations. The platform has allowed us to get a tremendous pulse on our clients, making it easier to anticipate their needs and address issues proactively. The real-time alerts are a game-changer, bringing immediate attention to items that require action. One of the standout features is the ability to set custom triggers and filters for alerts, which enables us to focus on specific areas of our business. We've also been able to customize signals to gain insight into our customers' needs for products that would help them manage their business. The summaries of client activity over specified periods are invaluable, especially when preparing to contact a client who has expressed concerns. Sturdy.ai has also provided tremendous insight into how our employees interact with clients, serving as an excellent coaching tool. The support and responsiveness from the Sturdy team have been on point, making the overall experience even better. In summary, Sturdy.ai has significantly improved our ability to efficiently service our clients and manage our operations. I highly recommend this platform to any business looking to elevate their customer experience and operational capabilities.

We are able to use sturdy to flag when client relationships, communications, or work product is being discussed via email. If it's positive feedback, we can praise the team working on that account. If it's negative feedback, we are able to alert our leadership team to intervene. It significantly smooths out and speeds up our escalation processes. It is also invaluable within a post mortem if we do unfortunately lose a client. We quickly can understand where, when, and if we might have been able to intervene (if at all). We then take that information and are able to update our alerts to try to prevent that in the future. At this point, it is very integral to some of our internal processes.

The alerts are great for early intervention for any accounts with potential issues. The account summaries are fantastic and save so much time when pre call planning for customer success roles or sales. It was incredibly easy to integrate with salesforce and outlook.