It is truly impressive what is possible in the consistently complex topic of "Consent Management." Both interpersonally and - of course - product-wise. I have been dealing with various tools, GDPR, and Consent Management for years. In part, I have not been able to have good experiences with other providers, so initially there was a great reluctance and concern about switching again. But Sourcepoint can do it differently, can do it better! Sourcepoint has a pragmatic and sensible approach. This was already noticeable in the decision-making phase for a new CMP. You know exactly what you're getting into and are competently advised from A to Z. Daily operations run smoothly and the Sourcepoint team is a dream anyway: quick and helpful answers even to the most difficult, individual questions, always an open ear and well-founded advice and recommendations!

The team are relatively quick to respond to queries, and we are kept informed and up-to-date with relevant industry changes and potential impacts. We have regular contact and updates with our account manager and he is happy to get stuck-in with any particular issues or queries we raised.

We're in the process of rolling out Sourcepoint currently, and our pre-sales and onboarding experience has been very positive. There are simpler technological solutions from alternative providers, and we were on the verge of licensing one of them... but consent management is not a simple area and the Sourcepoint team and platform have earned our trust as a more complete and diligent option. I know of another business also who have made a switch from a key rival to Sourcepoint due to shortcomings in both the other product and their customer support. We're very impressed so far with the account management, platform coverage (as a video streaming service, multi-platform app coverage was important) and price point, and given the very in-depth pre-sales investigation that Sourcepoint supported us in, we don't expect any surprises at this point as we integrate the solution.