The customer support team was great, very helpful, fast and responsive. Pricing was good.

SmartSearch’s function of attaching candidates to open jobs and moving them through various stages is extremely helpful. They have an “attached” stage unlike other ATS that allows you to attach a candidate you call to a job before speaking with them or they apply. This is helpful for tracking KPIs. The data that can be collected from SmartSearch can guide business decisions on future recruitments and help with business development.

1. It is very easy to use this system and with the built-in video, any user can pick it up immediately; 2. The system is very clear to distinguish different types of checks, e.g. UK individual, PEPs, UK firm, global firm, etc. 3. The report generated after completing a search includes all details and is in a very clear format; 4. The costumer service of SS is very good. During the term when I use it, I had a good relationship with the account manager who provides trainings and advice whenever we contact them; 5. Ii runs overnight to flag any alerts, including PEPs and media checks; 6. It has very helpful report generating functions to produce useful MI; and 7. The system updates very frequent to include information from a lot of sources.