As a startup SaaS vendor, we found ourselves inundated with security, privacy, and compliance questionnaires from customers. It started to feel like a full-time job answering different variations of the same questions from customers and constantly trying to find previously used and vetted responses. After trying various solutions, we landed on Skypher, and it was a game changer. Skypher helped us reduce the time we spent on questionnaires by at least 75%. It has an intuitive interface, it ingests questionnaires seamlessly, and best of all it offers a browser extension so you can still use it when completing web-based questionnaires. We were able to continually add to and improve our knowledge base and were able to breeze through questionnaires with a high degree of confidence. Pricing was competitive and Skypher's team was easily accessible via Slack or email and always ready and willing to hop on a call.

Skypher has become a core platform for handling Information Security questionnaires across our global organization. We have been using it for about three years, and it is now fully rolled out to our worldwide Solution Engineering teams. It acts as a centralized knowledge base for all our products, containing more than 500 templates that are regularly reviewed by subject matter experts. In addition to these templates, the platform can analyze over 80 internal documents, reuse past ISQs up to six months old, and leverage standard questionnaires such as the CSA CAIQ and SIG. It can also reference industry frameworks such as ISO 27001 and SOC 2/3. Beyond answering due-diligence questionnaires in traditional formats (Word, Excel), Skypher also provides a Chrome plugin that significantly simplifies completing online questionnaires. The platform powers our public compliance page as well, where more than 110 control-based templates and multiple public documents are maintained and published efficiently. The trust page has been customized to our needs, including the integration of security-rating badges such as BitSight and SecurityScorecard.

Uploading and mapping Excel and Word files is straightforward, and the process is highly accurate and automated. The available integrations, such as with Slack and Google Drive, are convenient. Overall, I have noticed a significant amount of time saved per questionnaire, which has positively impacted our review cycles.