The Sitemark first-line support is of high quality and very efficient. Almost immediate responses are received on any questions or queries. Suggested improvements or changes are actually investigated and implemented.

My first experience using Sitemark software was in 2019, for a roof project in Belgium. After almost 6 years, Sitemark is still an extremely valuable tool that we use for the majority of our solar projects. Its browser interface make it accessible to any stakeholder needing information about the project. As a designer, I used it to double-check the exact location of the installation already from the design phase and the possibility to compare the construction site at different timeframes, helps improving the efficiency of any decision making process during construcion. It can be used together with all main commercial design software, thanks to the flexible import/export function. And if, for any reason, you cannot find what you are looking for on the platform, the team is always available to provide you ad-hoc solutions to your needs.

Mostly what I appreciate is the follow-up and regular update of the tool depending on customer's request. The ability to share reports, platform access with third-party is also useful. It's really easy to train someone on this platform as it's absolutely intuitive. Even when I faced some issues or concerns, the customer support is always prompt to answer and I have used the platform for more than 5 years, not every day but on a regular basis as it's very helpful to claim module's manufacturers. What is also great is the ease with which we can integrate a new solar plant into the system and then the implementation with our drone pilot is also easy for him.