I have been using Siit for few months and i have to say that is the best ticketing experience. Without leaving microsoft teams you can create a ticket to IT teams.

By leveraging Slack as our primary communication platform, Siit has provided a seamless and convenient channel for employees to seek help, resulting in higher satisfaction rates for our IT support services. Additionally, Siit empowers us to create customized request forms, simplifying the process for employees to submit equipment and other related requests. One of the key advantages of Siit is its conversation-focused approach, enabling us to address IT support issues promptly and in a collaborative manner. Our team can easily collaborate and share curated solutions (Answers) with employees, facilitating quick resolution of their IT challenges. Overall, Siit has elevated our IT support capabilities, enabling us to deliver a superior level of service and support to our employees. We highly recommend Siit to any organization seeking to streamline their IT support processes and enhance employee satisfaction.

In the past, dealing with tickets was a cumbersome process with Jira, but Siit has revolutionized the way we submit requests. The integration with Slack is a game-changer. Now, I can submit any request directly within Slack, making the entire process seamless and user-friendly. Sales Ops has truly listened to our needs and concerns, creating a system that simplifies our internal processes, making our lives as sales significantly easier.