This is the first software I've reviewed, and I have tried about 20 out over the past year as I've searched for a more affordable and more powerful option. The customer service you'll receive with service works is unbelievable (shout out to Pooja!). It is a MASSIVE pain to transfer your company's ENTIRE operation over to new software and they held my hand throughout it all. I felt very uneasy about moving everything, the schedule, client info and all their custom notes, and the payment system plus more. They made it happen and were so very approachable, always available, and extremely understanding. I used House Call Pro for a year and enjoyed it but our company outgrew it - I needed more, such as tracking km's, the ability to have staff use the app on their computer, chat services from your desktop, customizable new client forms, and the ability to use it on and offline and later sync was a MUST HAVE. I also wanted to be able to customize what the email and text reminders said, and service works is such a powerful software you can do this in one million ways. Service works made sure they understood everything I wanted their software to do and would make it happen. Also, service works cost less than anything else we found such as Zenmaids, HouseCall Pro, Jobber, or anything else that we tried (about 20 different software trials over one year).

We love that the dispatches get sent directly to our techs in the field, they can make purchase orders in the field, customers are emailed instantly their invoice or estimate and that we can see when jobs are complete. Billing would not be the same without the techs being able to upload documents and pictures that we can see instantly and notify property management of an issue. Customer sevice is AWESOME and they are very responsive and professional.

I love the online adaptability. We switched to minimize the amount of paper were using, unfortunately the system is not stable enough for us to do that yet but the Service Works staff seems to really care about making a good product. I love being able to check routes from anywhere I am at.