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ScreenSteps

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54 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.7
Serving customers since
2009
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ScreenSteps Reviews

Review Filters
Profile Name
Star Rating
46
6
1
1
0
JM
Jason M.
05/25/2021
Validated Reviewer
Verified Current User
Review source: Organic

Customer Centricity At It Very Best

Greg and his team have listened to the needs of my team and ensured that we have a product that will drive real value back to our reps and the patients that we are servicing. This is more than just a knowledge system - this is a platform that connects all my reps to ensure consistency and quality across my whole group.
BR
Bonnie R.
05/19/2021
Validated Reviewer
Verified Current User
Review source: Organic

Screen Steps is a great tool for creating, editing and reviewing content.

The search tool is a fast and reliable source to locate requested information that is key when working in a 24/7 global call center. Also, Screen Steps can be made available in SFDC where you do not require a swivel chair process whe handling a call interaction.
Luk D.
LD
Luk D.
05/16/2021
Validated Reviewer
Verified Current User
Review source: Organic

Help desk documentation made easy!

We've been using Screensteps since 2014, and since we migrated our support portal to Zendesk in 2017, we have been pushing ScreenSteps content to the Zendesk help center with ease. ScreenSteps allows you to make sure to have a consistent structure and look and feel across your articles. While we did run into an image resolution issue at some point, it turns out that, when we reported this, the fine people at ScreenSteps decided to dedicate some time to address our specific issue within about a month's time.

About

Contact

HQ Location:
United States

Social

@screensteps

What is ScreenSteps?

Blue Mango is a company that provides ScreenSteps, a software platform designed to assist businesses in creating, managing, and distributing digital documentation and training materials. ScreenSteps offers tools for authoring step-by-step guides, tutorials, and manuals, helping organizations improve their onboarding processes, reduce support tickets, and enhance operational efficiency. It allows for easy updating and sharing of content across teams, ensuring that employees have access to accurate and up-to-date information. The platform is especially useful for businesses looking to streamline their knowledge management and improve employee productivity.

Details

Year Founded
2009