Automation is what sold us on Schoox, and it’s why we’ve stayed. Our nightly UKG file creates accounts, and onboarding profiles, assignment rules and Org Templates assign training automatically, so new colleagues have the right courses on day one without anyone assigning them by hand. Sign-in is SSO only. The Microsoft Teams integration creates the meeting for virtual events, sends the Outlook invitation and tracks attendance. For in-person sessions, QR code check-in in the mobile app gives us reliable attendance records, which matters because we track professional development hours. With the report builder and scheduled reports, I send managers a weekly view of their team’s upcoming due dates, and managers can assign training to their own direct reports. The API and webhooks let us connect Schoox to Microsoft Power Automate for anything the interface doesn’t do. On-the-job task sign-offs and the OpenSesame content integration round it out. The people are the other half. Our Customer Success Specialist, Kostas Michailidis, learns how we actually use the platform, so his advice fits our setup, from onboarding design to reporting. He follows through on every open item and makes sure our enhancement ideas reach the product team.

I like that Schoox is easy to use, with a simple interface and navigation that clearly shows employees what actions are pending. Frontline employees can access training directly through the mobile app on their own devices, or use a browser on shared tablets, without needing a computer. The digital signatures help with auditing, and the checkboxes let us confirm that employees attended training. I also like the flexibility of setting up organization units and custom groups for individual plant needs, and configuring permissions so local administrators can get the job done. That reduces work for our central team. The ease of use and flexibility are why I’d give Schoox a 9 out of 10.

Support! Everyone can play a video, but the depth of the Schoox platform is amazing. But even more amazing is the ongoing support we have received. Not only from our account managers but also from the support team. Responses are timely, factual, and very helpful. The hierarchy is so robust we are able to differentiate teams and groups down to the smallest details. We were with another firm for over 4 years and never once did they act on our suggestions. In the past 18 months the Schoox team has implemented several of our suggestions including a major change to the Performance module that will be in an upcoming release. We really appreciate the true partnership we have with Schoox.