The Help Scout integration and chrome extension makes it easy for our success / support team to centralize customer feedback. It's easy to see what our top-requested features are by number of requests or total customer revenue. When it's time for our weekly meeting with product we have both data and customer stories to nudge them to prioritize features that customers actually want. Also nice to be able to capture feedback from Slack. The daily email that shows newly-added feedback is helpful to keep a finger on the pulse of what our customers want. And the feature to notify multiple customers that we built their feature is great.

Quick to setup. We were collecting feedback from Intercom and Salesforce in five minutes. Out-of-the box integrations with the main places we get customer feedback from today (e.g. Intercom). Nice integration with Slack. The ability to segment feedback based on customer attributes like MRR and plan so we can focus on the most important feedback. The Chrome Extension lets us easily submit feedback from places that they don't have a builtin integration for (e.g. Google Docs). Product is constantly improving.