SaleSmartly is an AI-powered omnichannel customer communication platform that helps e-commerce businesses unify conversations from WhatsApp, Facebook Messenger, Instagram, Telegram, LINE, TikTok, Email, Zalo, VKontakte and other channels into a single dashboard. With native integrations for e-commerce platforms like Shopify, Shopline, and Shoplazza, it enables merchants to streamline support, automate marketing, and drive sales growth efficiently. Why Choose SaleSmartly? ● Consolidate All Customer ConversationsManage 12+ communication channels from one unified inbox. Eliminate app-switching and reduce missed messages, enabling your team to handle more queries with greater efficiency. ● Automate Support & Marketing with AILeverage AI chatbots to resolve up to 40% of routine inquiries instantly. Automate personalized welcome messages, abandoned cart recovery, and post-purchase follow-ups to boost engagement and conversions. ● Scale Global Operations with EaseBreak down language barriers with real-time translation for 130+ languages. Serve international customers in their native language and expand into new markets without friction. ● Collaborate Efficiently as a TeamAssign conversations, set granular permissions, and monitor team performance from a centralized workspace. Maintain secure control over all connected social and e-commerce accounts. How It Works SaleSmartly integrates AI with customizable automation to extend your team's capabilities. It automatically routes conversations, provides agents with full customer context, and allows for the creation of no-code workflows to handle common use cases like order notifications and discount campaigns. This results in faster resolution times and consistently improved customer satisfaction. Proof of Performance ● Efficiency Gains: Businesses report reducing customer complaint rates by 50%, increasing revenue by 30%, boosting customer service efficiency by 100%, and lowering operational costs by 40%. ● Customer Adoption: Trusted by 10,000+ Global Businesses and Growing. ● Enhanced Repurchase Rate: Smart user data and tag management systems have helped some enterprises increase their customer repurchase rate. ● High-Frequency Engagement: The platform efficiently handles massive interaction volumes, having facilitated over 10 million customer chats and sent 50 million+ messages.
