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Safecall

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6 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.7
Serving customers since
1999

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Safecall Reviews

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5
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Verified User in Financial Services
UF
Verified User in Financial Services
02/09/2021
Validated Reviewer
Verified Current User
Review source: Organic

Excellent service and reports.

The telephone handlers obtain key information from the whistleblowers and keep the reports reasonably concise. The service allows whistleblowers to blow the whistle anonymously but for the business to have contact with them and ask further questions.
Verified User in Banking
UB
Verified User in Banking
11/17/2020
Validated Reviewer
Review source: Organic

Safecall's whistleblowing service

Safecall provides an independent whistleblowing service which gives our colleagues the option to discuss or raise their concerns anonymously, or semi anonymously, with someone outside of our organization, and at a time that suits them. They employ experienced case handlers which provides comfort that we will receive complete and unbiased reports from concerned colleagues.
SP
Sunil P.
10/16/2020
Validated Reviewer
Verified Current User
Review source: Organic

Safecall

We like the fact it's simple and easy to use, and the options it gives for individuals to stay in contact. It's great that we receive the reports without delay so we can take immediate action. This demonstrates we take all issues seriously. We recently updated our company values and Safecall are in keeping with those.

About

Contact

HQ Location:
Sunderland, England, United Kingdom

Social

@SafecallGB

What is Safecall?

Building a workplace culture where people feel safe to speak up takes more than good intentions. It requires the right infrastructure, genuine independence, and the expertise to handle what comes next. That is what Safecall has delivered since 1999. Part of Law Debenture, a FTSE-listed organisation with roots going back to 1889, Safecall brings 25 years of specialist experience to whistleblowing and workplace investigations. Trusted by more than 1,200 organisations covering six million people worldwide, it operates across three interconnected areas: reporting and case management, training, and workplace investigations. Reporting and Case Management Safecall gives employees a confidential, independent route to raise concerns, and gives organisations everything they need to manage what follows. The Safecall hotline operates around the clock, every day of the year, across more than 100 languages. Call handlers are experienced specialists, trained to ask the right questions and produce detailed, actionable reports. For those who prefer it, a secure online portal provides an anonymous alternative, available from any device at any time. Every report submitted through either channel is reviewed by the Safecall team before it reaches the client, with checks for completeness, urgency, and potential conflicts of interest. All cases, including those raised internally, are then managed in one place, with a clear owner, a defined process, and a full audit trail. Real-time dashboards allow organisations to spot trends, benchmark performance, and present meaningful data to senior leaders and audit committees. Training A speak-up programme only works if people at every level know how to use it. Safecall offers tailored training for employees, line managers, investigators, and boards, alongside a suite of eLearning modules covering whistleblowing awareness and workplace conduct. Workplace Investigations When a serious allegation surfaces, independence is essential. Safecall's investigators are senior specialists, including former police officers, HR directors, and safeguarding professionals, with the experience to handle the full range of workplace investigations, domestically and internationally. They can lead end-to-end, support an existing internal team, or act as a critical friend throughout the process.

Details

Year Founded
1999