I discovered Retriever by chance when we urgently needed to recover a laptop from a remote employee. Now, two years later, we rely on them for all our machine deployment, retrieval, and refurbishing needs. Working with Retriever has been incredibly straightforward—they set up a shared Slack channel with us and always respond promptly to any questions or urgent requests. Just today, they truly went the extra mile. We had an employee whose laptop failed on her very first day, and we needed to get her a replacement as soon as possible. My colleague and I were discussing how we only had old machines in storage, which were slated for recycling, and that shipping a new device would take too long. At that moment, the Retriever representative jumped in and offered to go to the store, purchase a new machine, set it up, and ship it out for overnight delivery. I hadn’t expected Retriever to offer this kind of service, but it turned out to be exactly what we needed. I’m genuinely grateful we found Retriever. They have far surpassed any expectations I had at the start.

We have been using Retriever for multiple years, and I have found it easy and VERY reliable. We integrate Retriever with our offboarding workflows at Oomnitza. Retriever has been a great partner.

I love the enterprise portal and being able to see everything going on related to equipment return. A single location to see everything, and I also love the ability to give access to management and the HR team so they can check in.