Rethink has a strong customer service team that has helped support the growth of my organization. It’s also been very helpful to be able to use the product on a computer as well as on a phone or tablet.

What I appreciate most about Rethink Behavioral Health is its commitment to providing a comprehensive, all-in-one platform that continues to evolve with the needs of the ABA industry. The Program Library, Resource Library, and Funder Reports have been especially valuable for our organization, helping us streamline clinical programming, build initial treatment plans, and support reauthorizations. There is definitely a learning curve, but as staff become more familiar and confident with the system, these tools can meaningfully reduce administrative time and improve overall efficiency. I also value Rethink’s emphasis on innovation and continuous improvement. They regularly expand their resources and introduce new features to keep up with the changing demands of ABA providers. As a long-term customer, I’ve enjoyed seeing the platform grow over time, and I’ve appreciated having opportunities to test newer features and share feedback. From a UI/UX perspective, the platform takes some time to learn, but it becomes more efficient with practice. We haven’t really discussed integrations or how Rethink connects with other systems. Performance has generally been solid, though we’ve experienced occasional glitches during releases and updates, including rare data-transfer issues. In terms of pricing and ROI, the clinical resources and funder reports do save staff time, although we haven’t formally evaluated the subscription cost against those time savings. For support and onboarding, I appreciated the collaborative transition to Rethink’s billing services, which included three meetings and felt well coordinated. On the AI side, I’ve tested the AI Dashboard and Parent Hub. BillingAI seemed promising, but it didn’t fully accommodate the billing complexities specific to our organization. Overall, Rethink demonstrates a clear understanding of how important it is to build technology that supports both clinical care and business operations.

Features were useful on a computer, app no.