I use ReliaQuest GreyMatter as a single pane of glass to manage security alerts from multiple appliances, which is incredibly valuable for streamlining our security operations. One of my favorite features is the AI summary and analysis included with every raised incident. It's presented in human-readable language, includes all relevant data points, and is easy to act upon, which significantly enhances our response times. Additionally, the initial setup was quite straightforward, thanks to the knowledgeable onboarding team who guided us through the entire process. The integration capabilities are impressive, as GreyMatter connects seamlessly with our existing tools like Microsoft Defender suite, Microsoft Sentinel, PaloAlto Firewall, and AbnormalAI, creating a unified security workflow. Furthermore, the product's custom deployed rules have been instrumental in alerting us to security incidents that other platforms have overlooked. I also appreciate the exceptional customer service, which has been consistently top-notch, adding considerable value to our overall experience with ReliaQuest GreyMatter.

they are not perfect from start but they are responsive to our feedback so we can improve here and there continuously.

I really like the broad range of capabilities that ReliaQuest GreyMatter can integrate with. Its unified use cases across different products are excellent, allowing seamless integration whatever type of system you have, provided it has an API. This flexibility gives us the ability to implement custom playbooks and workflows effectively. The product has reached a point where it could potentially eliminate the necessity for a fully managed SOC capability, which is a significant advantage. Moreover, the initial setup was straightforward and involved mainly API integrations, making the process very easy. We are also enjoying a very good customer experience, which adds to the overall satisfaction with the service.