User of Regal for multiple years in a DTC setting. It has taken our agency team's efficiency to the next level. Prospects are qualified quicker and moved into successful conversions. Tools for managers and understanding their team's workflows are easy to adopt and powerful. The customer support is top notch from the CEO all the way down.

Regal is a modern, user-friendly, and powerful platform. Its Journey-building features allow for total customization of your outbound outreach strategies via an array of dialer types and sms. The ease of use empowers admins to set up robust workflows that help automate processes for agents in minutes instead of hours. We especially like the built-in A/B testing features within Journeys. These have allowed us to create numerous experiments in our strategies and be able to prove which approach is best with minimal effort. We have found that the sky is the limit when thinking through how we can leverage the tool across sales, claims, and support orgs. Their live chat customer support is exceptional and saves admins a lot of time when agents can reach out themselves and get a response within 60 seconds. They are also very quick to action on feedback, with previous vendors in the same space a feature request was more akin to a wish, but Regal takes our feedback seriously and works hand-in-hand with our team to make those changes a reality.

It has branded calling built in which was one reason we tried to work with them in the fist place