I am on the team that implemented Regal for my company. Before we decided on Regal, we looked at other platforms like TalkDesk and Five9. All platforms had the basic features we needed, but we decided on Regal because of the ability to customize journeys and route calls optimized for our business. Our business has multiple brands/teams which added to the complexity, but we were able to handle this in Regal. We also liked that the company is growing and adding new features each month. Since we have launched Regal for all of our users, we have received a lot of positive feedback. The Agent desktop is easy to use and our users like how they can quickly work through calls/texts/voicemails and have the list prioritized in a consistent way. Overall our key metrics have improved since we've moved to Regal. As for the tech integration, we have a custom CRM and it was fairly easy for our engineering team to integrate.

Our organization utilizes Regal's spam remediation and branded caller ID. These features have been a game changer for our org. Prior to utilizing these features, our institution was playing whack-a-mole to quickly work with phone carriers as soon as a DID was marked as Spam.

We have much appreciated our time working with the Regal team. They're incredibly responsive and easy to work with, and our team has felt like we speak the same language in terms of aligning costs with performance gains to prove out a strong ROI.