We used Recursyv to integrate our Contact Centre platform and CRM Dynamics. Great to work with, knowledgeable, no-nonsense, understood the detail and the complexity. Incredibly patient and professional. Did exactly as promised and accommodated all of our requirements. From the initial engagement to implementation the service was excellent.

No More... Email Integration, Duplicate Tickets, Working in a Customer Ticketing System, Reports to Match Tickets Real people! We tried to work with a vendor that claimed they had the connections we needed. It took forever to understand their requirements, then we had to pay to get access to a human that could help us. When we finally got it all setup, the only connection we were interested in was broken. After following up, they blamed the other company and had no eta, but when I followed up with the other company they had no idea there was an issue. It was a terrible experience. When we reached out to Recursyv, we were contacted right away by Peter, he understood our needs and was available to initiate a conversation to discuss our detailed requirements with engineering. Once we confirmed the requirements could be met, he also worked with our senior management to address all our financial concerns. Once we initiated the services, we started to work with Dan and the whole process has been such a pleasure. Dan is amazing, I call him Super Dan because he is quick to understand our requirements, available when needed, sets expectations and so far, meets them every single time. We ran into one problem in production and only because the customer wanted to change a process, this happened during my US business hours and the Support team was available and Dan took care of the change promptly. I am looking forward to implementing many API integrations with Recursyv. It is a service that is appreciated by our customers and our internal support team.

Recursyv assisted us through a significant cloud migration D365 project from initial requirements discovery, through to integration implementation and also played a big part in supporting us through the data migration. Throughout the process, Recursyv (Jon & Dan) were very detail-oriented and made these aspects of the project very simple for us. At each stage, we knew we were in good hands as the quality of work they were producing was faultless and undertaken within the agreed timescales. Along with the high-quality work, the team at Recursyv are very friendly, easy to work with & supportive. You can tell they take pride in their work and look after their customers. Highly recommend!