QStory is a complete, cloud + AI-native Workforce Management (WFM) platform specializing in Intraday Automation (IDA), Automatic Real Time Intelligence (ARTI), and Employee Empowerment through advanced schedule flexibility. QStory is designed to eliminate the traditional contact center trade-offs between operational efficiency, employee experience, and customer service, to remove the gap between planning processes and the volatility of reality, and to eradicate operational friction caused by disconnected systems and processes acting as a universal connector or overlay to bridge areas other platforms cannot. While originally pioneering intraday automation for contact centers, its solutions have expanded to optimize operations across front-line, back-office, field, and retail branch environments. Of particular note is it's Work Item Manager functionality that brings true AHT and productivity measurements to Back Office environments to enable more advanced WFM applications.