Pylon
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Pylon is the customer ops platform for modern businesses. Pylon helps companies that interact with their customers over shared Slack or Microsoft Teams channels scale their operations. This includes syncing customer questions in Slack with support systems (Intercom, Zendesk, etc), sending product updates across your shared Slack channels, and automating customer operations in conversational platforms. Pylon is trusted by fast growing companies like Hightouch, Causal, and Courier to help improve customer experience and scale your CX operations across customer support and customer success.
Pylon is a DevOps consulting agency that uses a flat fee per month pricing model for maximum flexibility. Pylon specializes in helping early-stage startups, software development agencies, and small teams.
Pylon Reviews
Katie M.
Game changer for customer success teams!
Pylon + Claude MCP: a support team's best combo
David D.
AI Forward and feature-rich support platform
About
What is Pylon?
Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We help hundreds of fast growing companies like Deel, Hightouch, and Merge to scale their customer operations. Pylon helps companies manage their customers in shared Slack or Microsoft Teams channels, email, in-app live chat, and Slack communities. Pylon's automatically track customers issues across all the places you talk to your customer, giving a unified Help Desk to view, respond to, run workflows, and collect analytics on customer requests. Create views, custom fields, triggers, assignment policies and more. Our Customer Communications Management tools use AI to auto tag conversations, sync customer Slack conversations to your CRM, send product updates across channels and view engagement.