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Provide Support

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28 reviews
  • 2 profiles
  • 6 categories
Average star rating
4.5
Serving customers since
2003

Profile Name

Star Rating

18
10
0
0
0

Provide Support Reviews

Review Filters
Profile Name
Star Rating
18
10
0
0
0
Verified User in Telecommunications
UT
Verified User in Telecommunications
07/13/2018
Validated Reviewer
Review source: Seller invite

excellent for support

It makes my routine task and job very easy
JS
James S.
05/17/2018
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Great live support software for website

Provide Support is easy to install on the website. The administrative portal is easy to use, easy to add users, remove users and group users to different support groups. The operator's console is also very intuitive and easy to use. The information the user submits to start the chat is easy to find and you can also find information about the user like their IP and country.
Wilson M.
WM
Wilson M.
Global Support Services Manager at Merge an IBM Company
03/05/2018
Validated Reviewer
Review source: Organic

Best Chat Service ever.

The fact that my department has been using is for about a decade and in that time frame it was down for 10 minutes once like 5 years ago. It also has all of the features that I need. I have used some of the big ticketing systems such as Zendesk and Salesforce and their chat implementations are not as robust.

About

Contact

HQ Location:
New York, New York

Social

@provide_support

What is Provide Support?

Provide Support LLC is a company that offers Virola, a secure team messaging platform designed for businesses. Virola focuses on enhancing team communication and collaboration through features such as group chats, direct messaging, file sharing, and task management. It emphasizes security, providing encrypted communications to ensure privacy and protect sensitive information. This tool is aimed at improving productivity within teams by facilitating seamless communication in a secure environment. The company's website is https://virola.io/.

Details

Year Founded
2003
Website
virola.io