NPS features, ability to send help docs and guides to users, I really like the ability to tag product pages and features to gather insights on feature use after a release

My favorite part of Pendo is the Pendo guides system. There are so many capabilities and ways to manipulate it to provide some incredible tutorials to the user and beyond. My favorite feature is the ability to upload my own image as a tooltip. Tooltips in general can be very helpful to convey something hard to explain in only a few words and Pendo makes it easy to create and update. But you can use Pendo guides for polls, announcements, warnings of feature outages, recruiting for user interviews, and beyond. And adding all that with the ability to segment down to specific users really makes Pendo Guides my favorite part of Pendo's capabilities.

The tagging features to help our users. Our users are now able to have guides on our webpages to "guide" them through complex webpages. Pendo also offers great analytics to see where the users are spending most of their time on our website. This gives insight for us to improve our website and the user's experience.