The customer support is pretty responsive.

Easy to design and update manual structures. Easy to define publication/topic templates to keep the consistency of structure and writing style between similar product manuals. Good experience of reusing content in flexible ways, such as informal topics(with contents in different XML tags), profiling, and variables. Convenient to publish to HTML and pdf.

The first characteristic of Paligo that most users notice is that it is cloud-based, which allows all users to work from their computer (Mac or PC) and browser of choice. Authors, contributors, and reviewers don't need to install anything to use Paligo, unlike most competing products. This makes Paligo easy to implement. And unlike most cloud-based tools of a similar size, it's surprisingly fast. As you begin using Paligo, you'll see the real power of it, which is true, complete content reuse. Paligo assigns every element a unique identifier, and you can reference that identifier anywhere. Best of all, you can use the user interface tools to reuse content, which means you don't have to enter the long unique IDs in the DocBook code. However, if you prefer to see and manipulate the DocBook markup, you can easily do this at any time. I occasionally find that it's easier to copy and paste bits of markup than repeating steps in the UI. Once you learn your way around Paligo, you will never duplicate efforts. Next you'll notice that you can customize anything in Paligo. You can customize most common elements in the layout editor. You can customize less common elements through a custom CSS file. And if you want to really change the default layout, you can even create custom JavaScript files. Versioning documentation is intuitive for anyone who has worked with any standard source control tool. Administration of Paligo is simple. Managing users is easy and straightforward. I have imported Word and PDF content into Paligo with good results. The topics only required minimal cleanup. Paligo customer support is responsive, friendly, and thorough. I found integrating Paligo with Slack, AWS, and Zendesk to be fast and easy. I've extensively used four CCMSs over the years, and Paligo is the best at truly reusing content.