I cannot speak highly enough of their customer support. The curriculum consultants, in particular, are extremely helpful. They listen to your concerns, they express enthusiasm about new features, and they will be your biggest cheerleaders when you're mired down in the midst of a school year. I've never worked with an ed-tech company that almost exclusively staffs former educators. I have been working with Packback for about 4 years now, and one of the best things about their customer service is that they LISTEN TO FEEDBACK and implement changes that teachers need/want. For the students, I love that Packback assists students in checking credibility of sources, in monitoring their grammar, and in strengthening their claims. For me, I like how easy it is to use; I can connect Packback to Schoology, I can set how often I use it, I can change due dates as necessary. I find that it closely mimics college style discussion boards, so my students will feel comfortable when they make that transition.

What makes Packpack especially valuable is its ability to enable both students and faculty to engage and provide feedback more attentively and in real time.

As a professor, I use Packback in all my courses. It is especially helpful in my MBA Marketing Management class. Students engage more thoroughly with the course material. In Packback, student responses to one another's posts are much more thorough than in the LMS discussion boards. Packback provides intelligent writing support, moderation, automated checking of specified rubric items, and an easily understood discussion scoring system. It speeds up grading, making it especially useful for large online classes. It serves as a grammar checker and gives students feedback as they write. It has improved submissions in all of my classes.