The platform is very effective, saves significant time by reducing manual processes, and delivers visible results. I also value the professionalism and support of the Oversai team.

I highlight the support and accompaniment. I also find the prices very competitive.

1. Automation and scalability: The most valued aspect is that Oversai allows for the analysis of 100% of customer interactions thanks to its AI, saving hours of manual review and enabling the auditing of hundreds of additional tickets. 2. Emotional connection evaluation: The AI identifies emotions in real-time, which is very useful for improving customer experience and detecting opportunities for communication improvement. 3. Ease of use and clear dashboards: The platform is intuitive, presents clear reports, and allows for easy identification of both strengths and training needs. 4. Support from the Oversai team: The support from account managers and the speed of response are highly highlighted. 5. Contribution to continuous improvement: It facilitates feedback, helps evaluate communication skills, and supports the personalized development of agents.