OrderWitness

1 review

OrderWitness is a COD fraud prevention and order management platform built for e-commerce sellers in Pakistan and other cash-on-delivery markets. Before you ship, OrderWitness automatically sends a WhatsApp or SMS confirmation to the customer — they tap YES or NO. Their response is cryptographically signed with a SHA-256 hash and stored as a tamper-proof evidence PDF that couriers and marketplaces accept as proof of customer consent. Every order is scored for fraud risk (0–100) using signals like repeat rejections, blacklisted phone numbers, address anomalies, order velocity, and value outliers. High-risk orders are automatically held before dispatch. Critical-risk orders are auto-cancelled. Key features: - WhatsApp YES/NO order confirmation via Meta Cloud API - SMS OTP verification for rural or low-data customers - Automated fraud scoring on every order - SHA-256 signed evidence PDF generation - Phone number and address blacklisting - EasyPaisa / JazzCash prepaid conversion for high-risk orders - TCS, Leopards, and PostEx courier integration with rate comparison - WooCommerce and Shopify webhook integration - AI WhatsApp customer chat — answers product questions 24/7 using your catalog - Send-time optimizer for maximum confirmation response rates - Returns management and analytics dashboard Free plan: 50 orders/month — no credit card required.