Before Orb, our team struggled to implement flexible usage-based billing, forcing us to rely on manual processes that wasted a lot of time. The integration was relatively easy, and our engineering team was impressed by Orb's documentation and responsivenes throughout. From the Finance side, we've found it easy to configure custom metrics and plans as add new products or sign new deals. We've saved tons of time, both by having flexible, automated billing, and from not having to dedicate engineering resources after setup. Orb's customer support has also been amazing - they're super quick to respond, both for bug fixes and for net-new feature requests to continue to make the platform more powerful.