We run doorstep clothing collections for several UK charities, with multiple drivers covering hundreds of addresses a week, and OptimoRoute is the backbone of that operation. The route optimisation handles our mixed rural and urban postcodes well, and the driver app makes it easy for the team to log proof of collection and notes at each stop. The API is the real standout for us. Bookings from our website go straight into OptimoRoute automatically, and custom fields let us carry the charity, collection ID and customer details through to each order. Afterwards we pull completion details back out to build weight and collection reports for each charity partner, which used to be a manual spreadsheet job. That end-to-end flow, from online booking to charity report, has saved our office a lot of admin time and made our reporting far more reliable.

We use Optimo in a rather unconventional way to route for providers in the field. It gives you a bird's-eye view of the entire field operation. You're not just looking at appointments on a calendar, you can see where the patients are, who can reasonably see them, how much drive time is involved, how full each provider actually is, and what happens if you move something.

It takes a messy list of customer stops and turns it into an efficient route while accounting for things like driver schedules, service times, vehicle capacity, and delivery windows. And when something changes, you can re-optimize instead of manually rebuilding the entire day.