- Flexibility/Adaptability: OnePilot was perfectly capable of integrating our user request processing procedures despite their specificities and diversities, and this across several markets in Europe. - Professionalism: Our contacts within OP were mostly rigorous, respectful of imposed deadlines, and proactive (in anticipating potential problems). - Technical: We were impressed by the technical skills of our contacts. Thanks to their expertise (CRM tools, user request processing procedures, or communication channels), OnePilot is a source of proposals on all topics related to customer support. - Good communication: Communication was smooth, effective, and courteous, even friendly. - Backoffice: The dashboard provided by OnePilot for tracking user requests (written or verbal) is easy to use and very comprehensive (real-time billing, request tracking, or agent rating).

Their team is very flexible and they are open to provinding different solutions depending on the company needs. Our customer service needs change throughout the year and it's very helpful that the rate is per ticket rather than per hour, it helps us reduce costs but more importantly their commitment to reply within 30 minutes has improved customer satisfaction.

24/7 coverage, easy to use systems, responsive staff, clear processes, value for money.